Zhou Xiao notified Chu Xuan, the customer service supervisor on duty that day, and the customer service staff on duty who received this feedback to come to the conference room.
In the conference room, I synchronized the general background with Chu Xuan, and then talked with the two parties involved in the customer service that day to understand the ins and outs and process of the matter. There were no major problems with the work flow.
If we consider it from the other party's perspective, although there is nothing wrong with the report being written in this way, and it is even well written, it is just a gimmick to attract attention and traffic in order to gain greater benefits.
But it is a bit too much to ignore the truth and generalize.
Zhou Xiao communicated with Chu Xuan and decided to refund the money. He asked the customer service manager to personally call the other party to conduct post-refund consolation work.
Login to comment
Be the first one to comment...