The One Behind It All Chapter 61

At Huawei, not only do employees need to be trained before taking up their jobs, but they also have on-the-job training and off-the-job training. Timely training enables employees to keep up with the ever-changing needs and better contribute to the company's development.

The general process of new employee training is: the first step is to receive comprehensive training on corporate culture and related systems and regulations. This step is to teach how to behave. Through the personal experiences of ordinary employees and senior leaders, "Let you know the company's philosophy and the company's way of life." The next step is skills training, teaching how to do things. The first market entry training camp is not to teach sales skills, but to teach products, starting from communication principles to factory visits. Just letting new employees know the technology is not enough. After 3 months, send the new employees to the front line of user service and work with user service engineers in local areas to truly understand what customers are thinking. After 3 months, they will be transferred back to the headquarters. Entering the second camp, you will learn about the market and customer service, watch videos and VCDs, listen to teacher introductions in detail, communicate with each other, and be put in the customer service exhibition hall to explain products to customers. You will also undergo different tests according to different positions, etc.

During the entire training process, new employees mainly learn, and the investment in this training alone is considerable.

Huawei does not lay off employees easily. It provides off-the-job training for unqualified employees, and then resumes their work after they are qualified. One day in July 2000, employee Ge Jian began a period of laid-off training. Just when he thought he had made some progress, he received a training notice. After some hesitation, he accepted the decision. With the help of many tutors, he realized his own problems. He went to the factory to participate in production for another five weeks. With the help of the master, he made rapid progress. After the training, he returned to work and his work efficiency improved rapidly.

Huawei's training targets a wide range of people, including not only the company's employees, but also customers' technical maintenance, installation and other personnel; it is not only conducted domestically, but also at overseas bases. At the same time, an online training academy has been established to cultivate reserve forces.